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shipping, refunds, and returns policy

Shipping, Refunds & Returns Policy

Thanks for Shopping with Helionova. If you are not entirely satisfied with your purchase, we are here to help.

 

SHIPPING

Processing Time

All orders placed before 2pm will be sent the same day (orders are not shipped on weekends or bank holidays).

Shipping Rates & Delivery Estimates

  • Free delivery for all orders over £60.00 net.  UK Mainland only.
  • Standard postal delivery is £5.00 net
  • DPD (next day) parcels under 1kg are £6.95 net.  UK Mainland only.
  • DPD (next day) parcels under 5kg are £7.30 net.  UK Mainland only.
  • DPD (next day) parcels over 5kg are £9.20 net.  UK Mainland only.
  • Orders sent by post – estimated delivery time of 1 – 2 business days.

 

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

 

RETURNS

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt/invoice.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

Tanning Cosmetics & Accessories Brochure

Why Helionova

• Unrivaled nationwide support for over 40 years.

• Brand new machines are also available to rent.

• Exciting lotions and creams to enhance your client service.

• Fully refurbished machines to buy or rent.

• Special re-tube and service offers.

• Always ready to provide you with information.

Location

Hyperion House
Alston Road, Hellesdon Park Road
Norwich NR6 5DS
United Kingdom

E: sales@helionova.co.uk
T: +44 (0)1603 789010
F: +44 (0)1603 789453

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About Us

Under the stewardship of Richard Warden, Managing Director 1977-2013, Helionova has been importing sunbeds since 1977.

In 1983 Richard met Willem Fabels, managing director of Ultrasun International. They established a fruitful relationship that has endured up to the present day.

Since Richards retirement in 2013 Helionova has become a full part of the Worldwide Ultrasun group and continues to supply high-quality Ultrasun and Dr. Müller equipment at optimal prices.

Business Hours
Monday
8:00am - 5:00pm
Tuesday
8:00am - 5:00pm
Wednesday
8:00am - 5:00pm
Thursday
8:00am - 5:00pm
Friday
8:00am - 4:30pm